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Pickup, Delivery & Shipping Policy

Hill Country Document Services, LLC

Effective Date: March 26, 2026

1. Overview

Hill Country Document Services, LLC (“HCDS”) provides document digitization services with options for local pickup, drop-off, and delivery.

This policy outlines how physical and digital materials are handled.

2. Local Pickup Service

We offer local pickup within the New Braunfels and surrounding Hill Country area.

  • Pickup must be scheduled in advance

  • Time windows may apply

  • Additional fees may apply based on distance or urgency

Clients are responsible for ensuring materials are securely packed and ready at the scheduled time.

3. Drop-Off Service

Clients may drop off documents at an agreed location and time.

  • Appointments are required

  • Materials should be organized and labeled where possible

4. Return Delivery

Once services are complete:

  • Physical documents will be:

    • returned via scheduled delivery, or

    • made available for pickup

Delivery timelines depend on workload and scheduling availability.

5. Digital Delivery

Digitized files are delivered via:

  • secure download link, or

  • USB device (if selected)

Clients are responsible for:

  • downloading files promptly

  • backing up their files after delivery

6. Shipping (If Applicable)

If physical materials are shipped:

  • Clients are responsible for:

    • packaging materials securely

    • using a reliable carrier

HCDS is not responsible for damage or loss occurring during third-party shipping.

Return shipping, if requested, may incur additional charges.

7. Risk of Loss

  • Responsibility for materials transfers:

    • upon pickup from the client, or

    • upon delivery back to the client

We take reasonable care during handling but are not liable for risks outside our control.

8. Delays

Delays may occur due to:

  • weather

  • traffic

  • workload

  • unforeseen circumstances

We will communicate any significant delays.

9. Service Area

Primary service area includes:

  • New Braunfels

  • Comal County

  • Surrounding Hill Country communities

Service outside this area may be available upon request.

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