Pickup, Delivery & Shipping Policy
Hill Country Document Services, LLC
Effective Date: March 26, 2026
1. Overview
Hill Country Document Services, LLC (“HCDS”) provides document digitization services with options for local pickup, drop-off, and delivery.
This policy outlines how physical and digital materials are handled.
2. Local Pickup Service
We offer local pickup within the New Braunfels and surrounding Hill Country area.
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Pickup must be scheduled in advance
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Time windows may apply
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Additional fees may apply based on distance or urgency
Clients are responsible for ensuring materials are securely packed and ready at the scheduled time.
3. Drop-Off Service
Clients may drop off documents at an agreed location and time.
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Appointments are required
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Materials should be organized and labeled where possible
4. Return Delivery
Once services are complete:
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Physical documents will be:
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returned via scheduled delivery, or
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made available for pickup
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Delivery timelines depend on workload and scheduling availability.
5. Digital Delivery
Digitized files are delivered via:
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secure download link, or
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USB device (if selected)
Clients are responsible for:
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downloading files promptly
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backing up their files after delivery
6. Shipping (If Applicable)
If physical materials are shipped:
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Clients are responsible for:
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packaging materials securely
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using a reliable carrier
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HCDS is not responsible for damage or loss occurring during third-party shipping.
Return shipping, if requested, may incur additional charges.
7. Risk of Loss
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Responsibility for materials transfers:
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upon pickup from the client, or
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upon delivery back to the client
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We take reasonable care during handling but are not liable for risks outside our control.
8. Delays
Delays may occur due to:
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weather
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traffic
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workload
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unforeseen circumstances
We will communicate any significant delays.
9. Service Area
Primary service area includes:
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New Braunfels
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Comal County
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Surrounding Hill Country communities
Service outside this area may be available upon request.