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Terms & Conditions

Hill Country Document Services, LLC

Effective Date: 01APRIL2026

1. Overview

Hill Country Document Services, LLC (“HCDS”, “we”, “our”, or “us”) provides document digitization, organization, and related services to individuals and businesses.

By using our services, you agree to the following Terms and Conditions.

2. Services Provided

HCDS offers:

  • Document digitization (paper to digital format)

  • Image capture of artwork and personal documents

  • File organization and delivery (PDF, JPG, or other agreed formats)

  • Optional services such as:

    • Local pickup and delivery

    • USB storage delivery

    • Expedited processing

All services are performed based on the information provided by the client.

3. Client Responsibilities

You agree to:

  • Provide accurate information about materials submitted

  • Ensure you have legal ownership or authorization to digitize submitted documents

  • Remove:

    • staples, paper clips, or bindings (unless agreed otherwise)

    • hazardous or damaged materials

HCDS is not responsible for issues resulting from incomplete or inaccurate instructions.

4. Handling of Documents

We take reasonable care in handling all materials. However:

  • Clients acknowledge that physical documents may be:

    • fragile

    • aged

    • irreplaceable

👉 By submitting materials, you accept the inherent risk of handling.

HCDS is not liable for minor wear, fading, or damage resulting from standard processing.

5. Loss or Damage Limitation

In the rare event of loss or significant damage:

  • Liability is limited to the lesser of:

    • the service fee paid, or

    • a reasonable replacement value of materials

We are not liable for sentimental or irreplaceable value.

6. Turnaround Times

Estimated turnaround times are provided but not guaranteed.

Delays may occur due to:

  • volume of materials

  • equipment issues

  • unforeseen circumstances

Rush services, if purchased, will be prioritized but still subject to operational limits.

7. Payment Terms

  • Payment is due:

    • upfront, or

    • upon service completion (as agreed)

  • Additional charges may apply for:

    • extra volume beyond agreed scope

    • add-on services

Unpaid balances may result in delayed delivery.

8. Digital Delivery

Files will be delivered via:

  • secure download link, or

  • physical USB (if selected)

Clients are responsible for:

  • downloading and backing up their files

HCDS does not guarantee long-term file storage unless explicitly agreed.

9. Data Privacy & Confidentiality

We respect your privacy.

  • Documents are handled with discretion

  • Files are not shared with third parties

  • Access is limited to necessary personnel

However:

  • Clients acknowledge that no system is 100% secure

10. Storage & Retention

  • Physical documents:

    • returned or scheduled for return promptly

  • Digital files:

    • may be deleted after a reasonable period (e.g., 7–30 days)

Clients must retrieve/download files in a timely manner.

11. Cancellations & Refunds

  • Orders may be canceled before processing begins

  • Once processing has started:

    • refunds may be partial or unavailable

Completed services are non-refundable

12. Service Refusal

HCDS reserves the right to refuse service for:

  • illegal materials

  • unsafe or hazardous items

  • inappropriate or prohibited content

13. Limitation of Liability

To the fullest extent permitted by law:

HCDS shall not be liable for:

  • indirect or consequential damages

  • lost profits or data

  • emotional or sentimental value loss

14. Governing Law

These Terms are governed by the laws of the State of Texas.

15. Contact Information

Hill Country Document Services, LLC
molomo@hillcountrydocs.com
‪New Braunfels, Texas

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