Refund Policy

Hill Country Document Services, LLC
 

1. General Policy

Due to the nature of our services (time, labor, and processing), all sales are considered final once work has begun.

2. Cancellations

• Orders may be canceled for a full refund if:

  • processing has not yet started

• Once processing begins:

  • refunds may be partial or unavailable

3. Work in Progress

If a cancellation is requested after work has started:

• Charges will apply based on:

  • time spent

  • volume processed

4. Completed Services

• Completed services are non-refundable

This includes:

• digitized files delivered

• completed scanning work

5. Service Issues

If there is an issue with your order:

• Contact us within 7 days of delivery

• We will review and:

  • correct errors if applicable

  • provide reasonable resolution

6. Non-Refundable Items

The following are non-refundable:

• labor already performed

• rush services

• pickup/delivery fees (once completed)

7. Chargebacks

Customers agree to contact us first to resolve any issues before initiating a chargeback.