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Privacy Policy

Hill Country Document Services, LLC

Effective Date: 01APRIL2026

1. Overview

Hill Country Document Services, LLC (“HCDS”, “we”, “our”, or “us”) is committed to protecting your privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you use our services or visit our website.

2. Information We Collect

We may collect the following types of information:

A. Personal Information

  • Name

  • Email address

  • Phone number

  • Address (for pickup/delivery)

B. Service Information

  • Details about documents submitted

  • File types and organization preferences

C. Payment Information

  • Processed securely through third-party providers (e.g., Wix Payments, Stripe)
    👉 We do not store full payment card details

D. Website Usage Data

  • IP address

  • Browser type

  • Pages visited

  • Cookies and analytics data

3. How We Use Your Information

We use your information to:

  • Provide and complete services

  • Communicate with you about your order

  • Schedule pickups and deliveries

  • Process payments

  • Improve our website and services

  • Maintain security and prevent fraud

4. Handling of Documents & Files

Because our services involve sensitive materials:

  • Your documents are handled with strict confidentiality

  • Digital files are accessed only as needed to complete services

  • We do not review or use document content for any purpose beyond service delivery

5. Data Sharing

We do not sell your personal information.

We may share limited information with:

  • Payment processors (e.g., Stripe, Wix Payments)

  • Delivery or logistics providers (if applicable)

  • Legal authorities if required by law

6. Data Security

We take reasonable measures to protect your data, including:

  • Secure systems and restricted access

  • Controlled handling of physical materials

  • Use of trusted third-party platforms

However:

👉 No system is completely secure
👉 You provide information at your own risk

7. Data Retention

  • Digital files may be retained temporarily for delivery and quality assurance

  • Files may be deleted after a reasonable period (e.g., 7–30 days) unless otherwise agreed

  • Customer contact information may be retained for business records

8. Your Rights

You may:

  • Request access to your information

  • Request correction of inaccurate data

  • Request deletion of your data (where applicable)

To do so, contact us using the information below.

9. Cookies & Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyze traffic

  • Support website functionality

You can disable cookies through your browser settings.

10. Third-Party Services

Our website may use third-party tools (e.g., Wix, analytics tools, payment processors).

These providers have their own privacy policies, and we are not responsible for their practices.

11. Children’s Privacy

Our services are not intended for individuals under 18.

We do not knowingly collect personal information from children.

12. Updates to This Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated effective date.

13. Contact Information

Hill Country Document Services, LLC
New Braunfels, Texas

Email: molomo@hillcountrydocs.com
Phone: 830-212-4557

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